HoneyBetz Privacy & Data Use

Privacy matters at HoneyBetz, including for players in Canada. We aim to explain clearly how personal data is collected, used, and protected across our platform.

This notice applies whether you browse, register, deposit, or play. By using our services, you acknowledge you have read and accepted these practices.

We train staff regularly on information security and require strict confidentiality when handling personal information. We also follow internal procedures designed to reduce the risk of unauthorized access.

What we collect

We collect different types of information at different stages, depending on how you use the platform. This helps keep accounts running smoothly, support payments, and protect players.

• Registration details such as name, email, postal address, phone number, gender, and date of birth
• Account access details like username and password
• Identity and address evidence, including photographic ID and proof-of-address documents
• Banking and financial details used for transactions and, where required, source-of-funds checks

Information from usage

When you use games and platform features, we also collect operational data. This supports service delivery, performance, and troubleshooting.

• Product and service interaction information, including playing history used for personalization
• Device and connection details such as model, operating system, IP address, browser type, and mobile identifier
• Online browsing behaviour on the website, supported by cookies and similar technologies
• Call recordings where needed for quality assurance, regulatory purposes, training, and fraud prevention

Sensitive information

Some information may qualify as special categories of data, including responsible gambling-related health indicators. We apply additional protections to keep this data confidential under applicable regulations.

How We Use Your Data

We use personal data to deliver the services you request, manage your account, and process transactions. We also use it to improve usability, test systems, and keep the platform stable.

We rely on different lawful bases depending on the activity. Some processing is necessary to perform our contract with you, some supports legitimate interests, and some is required by legal obligations.

Security measures

We use industry-standard safeguards to protect against unauthorized access, disclosure, alteration, or destruction. No internet transmission method is completely secure, but we continuously improve controls and monitoring.

• SSL/TLS encryption for data sent between your device and our servers
• Secure payment gateways with PCI DSS-compliant payment processors
• Access controls based on least privilege for authorized personnel
• Regular security audits, vulnerability scans, and structured incident response procedures
• Secure backups designed to reduce loss from system failures

Data retention

We keep information only as long as needed for the purpose it was collected. While an account stays active, we retain data to meet contractual and legal obligations.

After account closure, we retain personal information for at least five (5) years, or longer where AML/CTF requirements apply. This supports compliance, dispute handling, and protection of legal rights.

Your Choices & Rights

Want to exercise your rights

Under applicable data protection laws, you may request access, rectification, erasure, restriction, objection, or data portability. We manage these requests through our Data Protection Officer at “support .”.

We respond within one month after receiving a request. Some requests may require verification steps to help prevent unauthorized changes.

Prefer less personalization or fewer messages

Personalization may use playing history to recommend products and tailor service. If you do not want personalized marketing offers, you can unsubscribe through marketing options or contact Customer Service.

We may also conduct market research to improve services. If you ask us not to contact you for research, we will respect that choice without limiting access to core services.

Cookies and tracking choices

Cookies and similar tools help with navigation, traffic analysis, and content personalization. For more detail on cookie types and controls, please refer to our separate Cookies Policy.

Account Checks & Sharing

Account protections include identity verification and anti-money laundering steps. These checks help keep withdrawals safe and reduce misuse of payment channels.

Verification and payouts

We may request Know Your Client verification when processing deposits into your account. Verification may include a selfie with a document, and we may also verify by phone call.

Until your account is fully verified, no payouts will be processed. Where documents cannot be provided in the Latin or Cyrillic alphabet, we may request video verification showing the documents.

Withdrawals in CAD

Players depositing in CAD can only withdraw through EcoPayz, Interac, Instadebit, and iDebit. A minimum deposit via these options is required to activate them for withdrawal.

To process withdrawals, players must wager through active deposited amounts at least once before withdrawal. This aligns with anti-money laundering practices and regulatory requirements.

Sharing personal information

We do not share personal information with third parties for marketing outside Honeybetz Group Ltd. We may share data where needed to provide services, manage risk, or meet legal obligations.

• Regulatory requests and lawful orders
• Verification, affordability checks, and fraud detection support
• Service providers supporting technology, storage, payments, and relevant online advertising
• External auditors carrying out independent checks tied to accreditations
• Business transfers, successors, mergers, or sales, with notice before material transfers
• Self-exclusion management with the relevant regulator

International transfers

Because we operate globally, we may transfer personal data outside your country of residence. Recipient countries may apply different data protection laws than Canada.

When international transfers occur, we put safeguards in place consistent with this notice and applicable data protection laws. These safeguards are intended to preserve confidentiality and limit use appropriately.

Children’s privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors, and we delete it promptly if identified.

Quick reference table

Policy updates

We may update this Privacy Policy as practices, technology, or legal requirements change. If material updates occur, we will inform you by notice on the platform or via email.

If you have questions about privacy, data use, or a request you want us to review, contact our Data Protection Officer using the support . details. A short message describing your request helps us route it correctly.