Log In to Your HoneyBetz Account
Need help with login, registration, or account settings in Canada? Our support is practical and to the point, so you can get back to playing with minimal disruption.
Navigation
For fast answers, open Live Chat using the turquoise support icon in the bottom-right corner. Start with your name and email, and the chatbot can handle common questions about deposits, withdrawals, bonuses, and verification.
If your request needs a closer look, ask to be connected to an agent in chat. You can also email the address listed in the “Support” section of our site, and we aim to reply within 24 hours.
- Registration issues, including form errors and activation delays
- Login problems, including forgotten passwords and account lockouts
- Verification questions and document re-submissions
- Bonus eligibility and onboarding step requirements
- Security concerns, including unfamiliar sessions or devices
Our team is available during business hours, while the live chat bot remains available 24/7 for routine topics and quick guidance.
Required Verification Documents
Verification helps keep accounts secure and supports the requirements of our Malta Gaming Authority licence. It also helps prevent fraud and underage play, and it can make withdrawals smoother once completed.
We may request KYC when you make your first withdrawal, if account activity triggers a routine compliance check, or when large amounts are deposited or withdrawn. Completing it early usually keeps later steps simple.
When you’re ready, open the Verification area in your profile and upload clear images. Our compliance review usually takes 24-48 hours, and we’ll email you once everything is approved.
- Use current documents; expired IDs and old bills may be rejected.
- Make sure your account details match the document details exactly.
- Upload sharp, complete images with corners visible.
- Avoid edits or alterations; original documents are required.
Managing Your Personal Account
After you log in, your profile is where everything comes together: casino play, sportsbook access, wallet activity, and loyalty progress. It’s designed to stay clear even if you only visit settings occasionally.
What You Can Control
- General settings, including personal data like name, contact number, and date of birth
- Loyalty tracking, where your rank starts at Bronze 1 and progress is visible
- Security options, including password changes and Two-Factor Authentication (2FA)
- Wallet and History, so you can review balances, deposits, withdrawals, and betting activity
- Invite Friends, using a referral link that can unlock bonus rewards
Security tools are designed to be transparent. You can review active sessions (including device type, IP address, and location) and end all other sessions with a single click if anything looks suspicious.
Responsible gaming settings are available in your Gambling Limits area. You can set deposit limits daily, weekly, or monthly, and you can also set session limits with a minimum of 6 minutes for automatic logout.
If you need a break, request self-exclusion from your profile and follow the confirmation instructions sent by email. Account closure is also available if you decide to stop permanently.
Account Email Confirmation
Account activation and important changes rely on email confirmation, so it helps to keep your inbox accessible. After registration, we send a link to activate your account, and password reset links are also delivered by email.
If you don’t see the activation message, check your spam or junk folder first—automated emails can land there, especially on first contact.
Still not receiving it? Try resending the verification link from the login screen and confirm you entered the correct email during registration. If the issue continues, support can help you identify what’s happening.
Key Timelines & Next Steps
| Option | ETA | Details |
|---|---|---|
| Registration (create account) | A few minutes |
|
| Email confirmation (activate account) | 15–30 minutes (if delayed) |
|
| Verification (KYC) | 24-48 hours |
|
| Verification documents (what you’ll need) | Varies |
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| Personal cabinet (profile “command center”) | After login |
|
| Security controls | Single click |
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| Responsible gaming limits | Minimum 6 minutes (session limit) |
|
| Bonuses (after registration) | After onboarding / first deposit (some) |
|
| Support response (email) | Within 24 hours |
|
Before You Log In
If you haven’t created an account yet, registration is designed to take only a few minutes. Once it’s active, you can access casino games, live casino, and sportsbook features from one profile, with your wallet managed in the same place.
If you’re playing from Canada, it’s a good idea to set up security options early and complete verification before your first withdrawal. If anything slows you down, reach out via chat or email for help.